Objective

A position in the field of Marketing. Customer Relations, or Sales that would afford me an opportunity to utilize my experience and skills in dealing with and influencing people.

Experience

1995 – 2001           Hawes Chrysler Plymouth           Gainesville, FL

System Coordinator for Five Star Program ( 1999 – 2001 )

·        Contact new vehicle owners to be sure that they were completely satisfied with their car purchase experience.

·        Determine any problems, concerns or complaints and address the issues with the appropriate Manager or Sales Person.

·        Establish related logs and records to determine trends and implement process changes to improve Customer Satisfaction.

·        Train Sales and Service employees to complete Five Star Certification courses.

Business Manager  ( 1995 – 1999 )

·        Finalize the sales contract for new and used vehicle purchases.

·        Arrange the necessary financing.

·        Sales of insurance and extended warrantees.

1988 – 1995   Revels Chrysler Plymouth Dodge   Green Cove Springs, FL

Business Manager

( Same functions as above )

1982 – 1988   Other Sales Positions                          Jacksonville, FL

·        Regency Dodge                         1986 – 1988     Business Manager

·        River City Chrysler Plymouth     1985 – 1986     Asst Sales/Business Mgr

·        Massey Dodge                          1983 – 1985     Fleet & Leasing Manager

·        Cogin Pontiac                            1982 – 1983     New Car Sales

Other sales experience in the Pharmaceutical and Medical Supply fields

Education

High School Graduate with under graduate courses at Purdue University and Grand Rapids Jr. College

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Interests

Building of Web Pages on the Internet   www.hudsoncommunitypartners.com

League Bowling        Wheelers & Dealers     President ( 1995 – 2000 )